File/Art FAQs
EMBROIDERY:
We accept ALL file types (except .exe)for embroidery artwork. For best results please provide the best quality file, we prefer: eps, jpg, tif, psd, bmp.
SCREEN PRINTING:
We accept the same file types for screen printing as embroidery. An Illustrator .eps vector file works best and will result in NO additional art charges. All other types may required additional art charges to complete order. We will notify you with any additional art charges before proceeding with the order
Important Art Reminders:
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Convert all fonts to paths, outlines or curves. (Text converted to paths can no longer be edited as text.)
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Multiple color jobs must be created using spot color mode rather than process color mode.
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Include any files that may have been linked to original file.
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When creating artwork, remember that our printing process may require the "trapping" of colors on multi-color jobs.
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If artwork supplied requires typesetting or changes, we reserve the right to modify the artwork and charge accordingly. Art may be altered to meet our printing requirements.
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Acceptable Storage Formats: Compact Disk - disks will not be returned unless specified.
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If you have artwork that requires changes, artwork preparation for custom logos and designs is $40 per hour (minimum $20.00 per design, half hour).
Q. What if I do not have a vector file.
A. Then send the largest size and highest resolution image that you have (300 dpi or greater preferred).
Q. Can I send a .jpg, .gif file for art?
A: Yes, but the file may only be valid for viewing overall design. These files are usually lower resolution and will not reproduce well. ShirtMeOnline needs a higher resolution file to insure a quality result. These files should be sent at a resolution of 300+ dpi at actual size.
Q: I want a 2 or 3 color design. Can I send a .TIF or .PSD?
A: Yes, art for 2 or 3 color will require it be recreated in a vector based program. Raster images, .TIF or .PSD, can only be separated as 4 color process. Additional art charges may apply.
Q: What if I'm not sure what I need to do?
A: Please email your question to
orders@ShirtMeOnline.com
, or call us at
513-457-4993.
Artwork for Embroidery FAQs
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Pantone Matching System (PMS) color matching; please list the colors desired. If no exact colors are listed, colors will be matched to closest thread match based on print out of file.
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We cannot guarantee 100% color matching to computer-printed designs, since printing on paper yields different results than when sewing on garments.
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Embroidery formats accepted: only accept Tajima (.dst) files for embroidery designs.
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If artwork supplied requires typesetting or changes, we reserve the right to modify the artwork and charge accordingly. Art may be altered to meet our sewing requirements.
Artwork for Screen Printing FAQs
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Must be at least 300 dpi
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At the size you want it to appear on your garment
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ShirtMeOnline can screen print up to 6 colors per design per imprint location
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We offer Pantone Matching System (PMS) color matching; please list the colors desired. If no exact colors are listed, colors selected will be based on the Union Ink Company color guide. We cannot guarantee 100% color matching to computer-printed designs, since printing on paper yields different results than when printing on garments.
Custom Embroidery Design Details
Color: Your logo may include up to six (6) different colors of thread. We will match thread colors to your existing logo colors as closely as possible. Size Requirements: Lettering must be at least 1/4" or greater to be legible on knit products and 3/8" on sweaters or canvas.
Art Composition & Set Up: There is a one-time $79 fee to set up your artwork. This is a standard industry fee for converting your existing image into a computer file that can be read by the embroidery machines and covers up to a 10,000 stitch count design. If your custom embroidery design will require more, we will contact you before processing your order. No art composition & digitizing set-up fees apply on reorders.
Design Development Process: After setting up your logo or artwork, we will create a sew out on a swatch of fabric. We will provide you with a proof of your custom design for your approval. Most of our clients prefer an image uploaded to their ShirtMeOnline account for approval because this speeds up the entire order process. However, if you prefer, the "sew-out" can be snail mailed to you. You will want to contact us as soon as convenient with your approval. Your satisfaction is guaranteed.
Embroidery General Questions
Q. What is embroidery?
A. Embroidery is the embellishment of garments with decorative needlework, in which your design is actually sewn into the fabric. Embroidery provides a professional look for casual business wear, bags, and hats.
Q. How is embroidery pricing determined?
A. Embroidery prices are determined by stitch-count of your digitized logo. Stitch-count is the actual number of stitches your logo requires to embroider it. Our online prices include one default location of up to 8,000 stitches and up to 6 colors, which covers most logos. If your logo exceeds 8,000 stitches or 6 colors, we will contact you to discuss any possible extra charges.
Q. What is a sew-out? Can I get one for my logo?
A. A sew-out is a sample of your embroidered logo sewn into a fabric swatch. On request, we will produce and mail you a sew-out for your approval before your order goes into production. Please keep in mind that requesting a sew-out may delay your order a few days.
Q. How do I take care of my apparel so that the embroidery doesn't degrade?
A. For best results it is always wise to turn your garment inside out when laundering and use cold to lukewarm water and line dry. Do not iron over the embroidery. You may bleach an embroidered product if necessary; the threads ShirtMeOnline uses will not fade.
Q. What is the cost to have my name put on my jacket or shirt?
A. There is a charge of $6.99 per item to add embroidered names.
Q. What is the cost to have more than 8,000 stitches in one location?
A. The additional charge is $0.80 per 1,000 stitches.
Screen Printing General Questions
Q. What is screen printing?
A. Screen printing is a stencil method of printmaking in which a design is imposed on a screen of silk or other fine mesh, with blank areas coated with an impermeable substance, and ink is forced through the mesh onto the printing surface. This method creates high quality printed apparel that can withstand years of wearing and washing.
Q. How is the price determined for screen printing?
A. Pricing for screen printed apparel is determined by:
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Quantity of items being ordered
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Number of locations on the garment being printed
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Color of the garment – white or colored.
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Number of colors in your artwork.
Q. How do I take care of my apparel so that the screen print doesn't degrade?
A. For best results: It is always wise to turn your garment inside out when laundering and use cold to lukewarm water and line dry. Do not iron over the imprinted area. Do not dry clean. Does not use bleach or bleach alternatives on a screen printed product.
Miscellaneous FAQs
Q. What is the minimum quantity I have to order?
A. ShirtMeOnline has NO Minimums!
Q. What is the average turn around time for custom apparel?
A. Typical turn around time for custom printed apparel is about 10 business days from the time your order is placed until the day it is shipped. This turn around time can very depending on the size of your order and how much work is needed to prepare your artwork.
Q. Can I get my order rushed?
A. We try to accommodate rush orders on a per order basis. On the checkout screen, please select the checkbox for Rush Service Request. Or you may contact a representative by email at sales@ShirtMeOnline.com.
Q. How do I submit my artwork or design?
A. Upload your artwork along with your order as part of the ordering process. Or you may email your logo or design to art@ShirtMeOnline.com. Please be sure to include your contact information or your order number. If you would like to mail your artwork to us on disk or hard copy, please mail it to:
ShirtMeOnline.com
759 Highway 50
Milford, OH 45150
Q. Can I see a sample before my order goes into production?
A. Due to the amount of set up time required for custom printing/embroidery, sample printed garments are usually not practical for small orders. However, in order to assure your order accuracy, we will provide you with an e-proof of your design for you to approve before production.
Q. What if I want more than one custom design on the same type of item?
A. You must enter a separate order.
Q. What if the apparel item I have ordered is out of stock?
A. ShirtMeOnline may substitute a comparable brand item to fulfill your order.
Q. Will the colors I see on my monitor exactly match my apparel?
A. ShirtMeOnline has displayed as accurately as possible the colors and graphics of the products that appear on the site. However, we cannot guarantee that your monitor display of any color and graphic will be accurate. The colors displayed on the site are for reference only. The colors you see depend on your monitor and may be slightly different than the actual colors of the products.